Last Updated: October 18, 2025
In accordance with the applicable legislation for European Union consumers, you have a withdrawal period of 14 days from the date of receipt of your order to return purchased products, without having to provide a reason.
For your return to be accepted, the items must meet the following criteria:
For hygiene and safety reasons, the following items cannot be returned unless defective:
To initiate a return, please follow these steps:
Havner Kibel – Returns Service
Room 602, 6th Floor, Kai Yu Commercial Building
2C Argyle Street, Mong Kok, Kowloon
Hong Kong
(Do not forget to indicate the RMA number on the package.)
Once the return package is received and inspected, we will send you an email to confirm its acceptance.
In the event of a defective product, damage during delivery, or if you received an item different from your order:
We prioritize refunds as a first course of action. For an exchange request (different size, color, or model), please contact us. The availability of the desired product cannot be guaranteed. Exchanges may involve additional shipping fees.
For any questions regarding returns, refunds, or exchanges:
Email: havnerkibelrs762@gmail.com
Telephone: +852 69236456 (Business Hours: Monday – Friday, 9:00 AM – 6:00 PM, GMT+8)
Postal Address (for returns only): Havner Kibel, Room 602, 6th Floor, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong
We strive to process each request as quickly as possible during our business hours.
We currently provide international shipping services to most countries and regions worldwide. However, certain remote areas, countries with trade restrictions, or regions with unstable logistics conditions may be excluded from our delivery scope.
Before placing your order, you can confirm the availability of shipping to your destination by entering your delivery address at the checkout page, or contact our customer service for further verification.
All orders will be processed within 1-3 business days (Monday to Friday, excluding public holidays in Hong Kong) after the successful confirmation of your payment. Once the order is dispatched, we will send a shipping confirmation email to your registered email address, which includes the tracking number and tracking link.
To ensure the safety and timeliness of your packages, we cooperate with well-known international logistics carriers, including but not limited to DHL, FedEx, UPS, and Hong Kong Post. The available shipping methods will be automatically displayed at the checkout page based on your delivery address, order weight, and package size.
Shipping costs are calculated based on multiple factors, including delivery destination, total weight of the order, package dimensions, and the selected shipping method. You can view the exact shipping fee in your shopping cart or at the checkout page before completing your payment.
We may periodically launch free shipping promotions for eligible orders (e.g., orders reaching a minimum purchase amount). The specific terms and conditions of free shipping promotions will be announced on our official website.
Estimated delivery time starts from the date of order dispatch (not the date of order placement) and varies by destination and shipping method. The following are the estimated delivery times for different regions (standard shipping):
Note: These are only estimated delivery times and do not include delays caused by customs clearance, public holidays, natural disasters, or other unforeseen circumstances beyond our control.
Once your order is dispatched, you can track the real-time status of your package using the tracking number provided in the shipping confirmation email. You can either click the tracking link in the email to track the package directly, or enter the tracking number on the official website of the corresponding logistics carrier.
If the tracking information is not updated within 3 business days after receiving the shipping confirmation, please contact our customer service for assistance.
Orders shipped to countries or regions outside Hong Kong may be subject to import duties, value-added tax (VAT), or other customs fees levied by the destination country/region. These charges are the sole responsibility of the package recipient and are not included in the product price or shipping fees displayed on our website.
You are responsible for providing a complete, accurate, and valid delivery address (including recipient name, street address, postal code, contact telephone number, etc.) when placing your order. Incorrect or incomplete address information may lead to package delays, lost, or returned to us.
If you need to modify the delivery address after placing the order, please contact our customer service immediately. We can only modify the address if the order has not been dispatched yet. Once the order is dispatched, we cannot make any changes to the delivery address.
If your package is marked as "Delivered" by the logistics carrier but you have not received it, or if the package is delayed beyond the estimated delivery time, please contact us within 7 days of the expected delivery date.
In some cases, we may split your order into multiple shipments and dispatch them separately. This usually happens when the products in your order are stored in different warehouses, or when some products are out of stock temporarily but can be replenished soon.
If your order is split into multiple shipments, you will not be charged any additional shipping fees. We will send a separate shipping confirmation email for each shipment, including the corresponding tracking number and tracking information.
We shall not be liable for any delays, failures, or losses in shipping and delivery caused by events beyond our reasonable control (force majeure events), including but not limited to natural disasters (earthquakes, floods, typhoons, etc.), wars, terrorism, strikes, customs clearance delays, government regulations or restrictions, technical failures of logistics carriers, and pandemic-related travel restrictions.
